The community operations platform for Canadian restaurants
Your managers are fielding donation requests, recovering unhappy guests, and dealing with bad reviews — on napkins, in their heads, and with zero consistency across locations. Avantly replaces that chaos with one workflow that tracks everything, recovers more guests, and protects your reputation before complaints go public.
See how it works
Used by Catch Hospitality Group — operating 8+ restaurant concepts across Oakville and Hamilton. Built on technology running in Canada's restaurant industry for over 8 years.
Community requests keep coming. Your system for handling them doesn't exist.
You're running a restaurant group. You've got enough on your plate, literally. But every week, your managers are getting bombarded with donation requests from local schools, sports teams, charities, and community organizations. Some get handled. Most get lost. Nobody knows what went out, to whom, or whether it ever came back as a reservation.
When a guest has a bad experience, your manager comps the meal and hopes for the best. There's no record of what was given, no follow-up, no way to know if that guest ever came back. Meanwhile, the ones who didn't get recovered are writing reviews right now.
And your reputation? You find out about the one-star review 72 hours after it posts, when your GM forwards it in a panic. This isn't a people problem — it's a systems problem. Avantly is the system.
One workflow for the three things
your managers handle on napkins
Every donation request gets logged, tracked, and responded to — with a consistent process across all your locations. You'll know exactly what you donated, to whom, when, and whether it turned into a reservation.
Centralized request intake form
Automated acknowledgment and approval workflow
ROI reporting by location and campaign
When a guest has a bad experience, your manager issues a tracked digital voucher on the spot, right from their phone. You'll know if it was redeemed, and whether you actually recovered that guest.
Digital vouchers with unique tracking codes
Redemption alerts sent to management
Per-location recovery dashboards
Within 10 minutes of a guest's experience going sideways, Avantly's SMS feedback tool gives them a private channel to tell you what happened — before it becomes a public review.
Automated SMS sent post-visit
Positive sentiment redirected to Google review prompts
Location-level reporting
How it works: the community goodwill lifecycle
01
A community organization submits a donation request. It goes into Avantly's intake system — every location, every time.
02
Your team reviews, approves, and fulfills the donation through a consistent workflow. Every decision is logged with its context.
03
When a guest experience goes wrong, your manager issues a tracked digital voucher. You have a record of every recovery attempt.
04
Before unhappy guests reach Google, Avantly's feedback system gives them a private channel to tell you first.
Trusted by Canadian restaurant operators
Built by a team with 20+ years of experience in CRM, customer success, and analytics at some of Canada's largest brands — including Bell Canada, Sirius XM Canada, and Sears Canada.
"Before Avantly, donation requests were scattered. They were coming in from everywhere. Now everything's organized and I can actually see which community partnerships bring customers back."
"I get requests all the time — email, phone, in-person. It never stops. I like to support my local community, Avantly helps me keep on top of it and stay on budget."
"We needed a tool that was easy to use and saved us time. With Avantly all requests now come in through one form on our website."
Simple, transparent pricing for every restaurant group
All plans include donation management, guest recovery and reputation protection.
$99/user/mo
All core features, real-time tracking and notifications, on-demand redemption, customizable templates.
Volume pricing
Everything in Tier 1, plus promotion compatibility, company-wide analytics, location-based users.
Custom Enterprise
Everything included, plus unlimited campaigns, enterprise support, location benchmarks.
Prices exclude any applicable taxes.
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